In its annual 2011 Customer Satisfaction Survey, GlobalCollect – the leading provider of online payment services in the eCommerce market - received high satisfaction rates from its clients

Amsterdam, The Netherlands – GlobalCollect is pleased to announce the results of its annual global satisfaction survey which was carried out by independent researcher Ipsos in October 2011. Looking at Net Promoter Score (NPS), Customer Satisfaction, and Loyalty the survey results clearly show that merchants acknowledge the efforts undertaken throughout 2011 to align GlobalCollect’s strategy further to help them grow their international footprint and revenue. In summary, customers recognized GlobalCollect delivering results in three key areas in 2011:

1. Keep clients happy and satisfied
2. Focus on innovation and additional services
3. Deliver success through motivated employees

Praise for GlobalCollect
A significant rise was seen in the overall NPS score and even more so in the top merchant segment, with increases of +7% and +27% respectively. Overall, 87% of merchants said that they are satisfied with GlobalCollect’s services, in particular:

• The broad payment product offering
• The extensive global coverage
• The diversity of available currencies
• The relationship management and consultancy capabilities of customer-facing teams

In terms of Loyalty, GlobalCollect scored +3 points above the Ipsos Loyalty benchmark.

Customer Advocacy
Key initiatives have already been kicked off in collaboration with merchant representatives following the GlobalCollect Customer Advisory Board, which took place in September 2011. At this off-site event, key merchants from all verticals and regions together with the GlobalCollect Executive Team defined priorities and action points for a mutual future development and growth strategy.

Koen Vanpraet, CCO of GlobalCollect, said: “I am delighted to see how our customer focus driven by our Customer Advocacy Program is being acknowledged by merchants in their overall experience with GlobalCollect. That said, there is always room for improvement. All measures taken to optimize and customize our service and product portfolio further are identified in close liaison with our merchants and it is fantastic to see how enthusiastic they are to contribute to our initiatives. So watch this space, there is much more to come in 2012!”

About GlobalCollect
GlobalCollect is the world's premier Payment Service Provider of local e-payment solutions for international Customer Not-Present (CNP) channels such as internet, mail, and telephone orders, and specializes in a wide range of industries such as travel, retail, online gaming, financial services, telecommunications, publishing, portals, and digital content. While most providers limit their services to a technical link with payment acquirers, GlobalCollect is a full service partner consulting clients on how to increase transaction volumes, expand distribution channels, and reduce costs by streamlining back office processes. Through a single-interface online payment platform, we offer access to an unrivalled portfolio of local and international payment methods in almost 200 countries, including all major credit and debit cards, direct debits, bank transfers, real-time bank transfers, eWallets, cash at outlets, prepaid methods, checks, and invoices. www.globalcollect.com

Contact GlobalCollect
Bettina Duske
Senior Manager PR & Marketing Communications
e-mail: press.globalcollect@globalcollect.com